User experience design

User experience (or UX) design is the process of building products with the user’s needs in mind. A clearly defined UX strategy improves customer satisfaction by providing an enjoyable user experience.

 
 
 
 
 
 
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Research & insights

Great products begin with great research. Using a combination of research techniques, we gain insight into your product, audience, and business goals.

 
 
 
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User research

By listening to your users and understanding their frustrations, they can guide us to your next best feature. We take time to understand the relationship between customers and your product, and how to improve it.

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User experience strategy

Our UX approach starts with a detailed view of the ideal user experience. From there, we put together a prioritised plan detailing how to achieve it.

 
 
 
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UX reviews

There’s no guesswork to what we do. We innovate by starting with the data and working backwards. Supposing is good, but finding out is better. See more about our UX reviews here.

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Wireframes & prototyping

If a picture is worth 1000 words, a prototype is worth 1000 meetings (Kelley). We resolve usability issues early by getting a prototype into the hands of real users. It’s the best way to find out what customers actually want.

 
 
 
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User experience design

Great UX design not only provides value to your customers; it also makes good business sense. We design user-centered digital experiences that your customers will love.

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Remote usability testing

There’s no better way to find bugs, or UX blind spots than usability testing. As the adage goes, to find ideas, find problems; to find problems, talk to users. Testing can be conducted on a live product, or in a beta environment to solve issues before public release.

 
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