Take things up a notch with an expert evaluation of your UX
An action plan to help make your users happier
Benefits of a UX expert review
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UX reviews are a quick and cost-effective way to improve your user experience
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An expert evaluation, allows UX specialists to pinpoint UX problem areas
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UX reviews help uncover UX opportunities, as well as areas that are working well
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An expert review can help to guide future design and development efforts
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The findings of a UX expert review can help prioritise your next UX efforts
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A UX review tells you how to make happier customers to increase your revenues
Why a UX review?
Sometimes a second pair of (expert) eyes is all that stands between you and a phenomenal user experience. Great UX happens when your users’ goals align with your company goals, but this sweet spot is not always easy to find. An expert review can help you pinpoint any UX problem areas, and identify opportunities for UX greatness. But it’s not always easy to decide when to actually do a UX review. We often recommend a UX review is done before a site redesign. It gives you a full report on what’s working and what’s not, so you make better design decisions going forward. If on the other hand, you’re happy with your site design, look at conducting an in-depth UX review every two to five years. It’ll help you take a step back and confirm whether your online experience still serves your users needs. By making sure your users are happy, you’ll have a healthier business.
How does a UX review work?
There’s nothing better than some good old-fashioned advice. And when it comes to your product’s user experience, who better to provide it than a UX expert? Armed with our know-how on all things “user experience”, we review your entire website or app from the user’s perspective. Once we’ve evaluated everything, we put together a document with a bucketload of actionable UX advice!
No budget for an expert review at the moment? No sweat! Check out this post on How to do a website UX audit yourself.
Phases of a UX expert review
Screen-by-screen UX analysis
It’s amazing what an impact even the smallest detail can have on your user’s experience. That’s why it’s important to dive into the nitty-gritty of your product’s UX! We start by conducting a screen-by-screen analysis of your website or app. This allows us to comb through your user journeys and identify UX weaknesses, strengths, and opportunities. We even evaluate your website content, as we want to ensure that your copy speaks directly to your target audience.
When conducting an expert evaluation of your UX, it’s about getting into your user’s shoes, so that more user-centric design decisions can be made.
Usability evaluation
Once we’ve evaluated your user journeys, we get more focused. We start looking at the usability of each and every feature of your website or app to ensure they comply with UX best practices. By reviewing even the minutest interaction, we can eliminate any usability roadblocks that may be standing between your users and a delightful experience.
So say goodbye to confusing navigation, illegible text, or high drop-off rates! Once our UX experts are done with your usability assessment, you’ll know exactly what’s required to make your website or app usable, user-friendly, and delightful!
Accessibility assessment
It’s important that your product is accessible to a wide range of users. This is not only great for business, but is also the right thing to do. An accessible product caters to users who may have a visual, auditory, speech, or cognitive impairment. Our UX experts know the ins-and-outs of how to create an accessible interface, and can spot accessibility issues in no time!
More often than not, our clients don’t know that their website or app has accessibility issues. In fact, most people don’t even know what accessibility means! This is not surprising; while big wigs like Google and Instagram have the knowledge and resources to focus on accessibility, most smaller companies think accessibility is something they can only achieve with a big budget. The good news: they're wrong! Our UX expert evaluations show you how some simple tweaks can make a world of difference!
UX expert review recommendations
After carrying out a meticulous analysis of your website or app’s user experience, our UX experts present their findings in a comprehensive document, choc-o-block with advice. To make your life easier we give you a whole lot of actionable recommendations presented in a step-by-step list. This allows you to follow a simple guideline to an exceptional user experience. Our UX checklists are ordered from the highest priority items to the least pressing fixes. We also indicate how straightforward the update will be, allowing you to plan your angle of attack.
Although we don’t like to call it “spoon-feeding”, that’s basically what our UX expert reviews do! But who’s complaining? Let our UX experts do their job, so you can focus on yours.
An expert evaluation UX action plan
Ok, we’ve finished the UX expert review, analysed your user experience from top to bottom, and given you our recommendations. Now what? Without a UX expert by your side, it can be overwhelming to determine where to go from here. Your team may change one thing only to find that the user experience of something else has been compromised. Never fear! We want to see your project right through to the end, so we’re here to put your UX plan into action!
Work with our team of UX experts, UI designers, and developers to make sure that our recommendations are implemented correctly. That’s one foolproof plan to make sure your UX is top-notch, so your customers just keep coming back for more!
Get a fresh perspective with a UX expert evaluation
Feel like your website or app is not living up to its potential, but aren’t quite sure why? Let’s get you on the road to success with an expert evaluation of your product’s user experience!