Privacy Policy

Last updated February 12, 2019

Fixate Web and Design CC (“Fixate” or “we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fixate.it (the “Site”). Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.  Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.  

1. What information do we collect?

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data
Personally identifiable information, such as your name, email address, and telephone number. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data
Information our servers automatically collect when you access the Site. This information does not reveal your identity (eg. name), but may include device and usage information, such as your IP address, your browser type, your operating system, language preferences, referring URLs, device name, country, location your access times, and other technical information. This information is primarily needed for internal analytics and reporting purposes.

We collect information through cookies and similar technologies.

Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Other Sources
Information collected about you from other sources, such as public databases, joint marketing partners, and other third-parties (eg. marketing leads).

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by contacting us at hello@fixate.it.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

2. How do we use your information?

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:

  • Send you newsletters, marketing and promotional communications
    Fixate and/or third-party marketing partners may use your personal information to send you marketing material. You can opt out of these communications at any time.

  • Post testimonials
    We post testimonials to our Site that may contain personal information. We always seek consent before posting your name and testimonial. If you would like us to remove or update your testimonial, please contact us at hello@fixate.it.

  • Deliver targeted advertising
    We may use third-party services to help us develop and display advertising based on your information. The advertising will be tailored to to your interests and/or location.

  • Request Feedback
    We may use your information to ask for your feedback on our Site and services.

We also may use your information to:

  • Compile anonymous statistical data and analysis for use internally or with third-parties

  • Monitor and analyse usage and trends to improve your experience with the Site

  • Notify you of updates to the Site

  • Resolve disputes and troubleshoot problems

  • Respond to product and customer service requests

  • Assist law enforcement and respond to subpoena

3. Will your information be shared with anyone?

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:  

  • If consent is given
    We may process your data if you have given us specific consent to use your personal information for a specific purpose.

  • Performance of contract
    Where we have entered a contract with you, we may process your personal information to complete the terms set our in that contract.

  • By Law or to Protect Rights
    If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

  • Vendors, Consultants and other Third-Party Service Providers
    Certain third-party vendors, service providers and contractors perform services on our behalf. We may share your information so these providers fulfil these services. This may include: data analysis, email delivery, hosting services and customer services. We may allow selected third-parties to use tracking technology on our Site. This allows them to collect data and analyse how you interact with our Site over time. This information may be used to understand online activity, among other things. Other than what is outlined in in this policy, we don't share, sell, rent or trade your information with third parties for their promotional purposes.

  • Business transfers

    We may share your information should another company be interested in a merger of sale of company assets, financing or acquiring all or a portion of Fixate.

4. Do we use tracking technologies?

We may use cookies and similar tracking technologies such as web beacons and pixels to access and store information. Please see our Cookie Policy for more information.

5. Does our Privacy Policy cover Third-Party Websites?

Our Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third-parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third-party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from our Site.

6. How do we we keep your information safe?

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.  Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information.

7. How long do we keep information for?

We only keep information for as long as is necessary for the purposes for which the personal data is processes, unless a longer period is required or permitted by law (eg. accounting requirements). No purpose in this policy will require us to keep your personal information for more than 2 years.

When we do not have a business need to process and store your personal information, we will either delete it or make it anonymous. If this is not possible, we will store your personal information securely until it can be deleted.

8. Do we collect information from minors?

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

9. What are your privacy rights?

In some regions, for example the European Economic Area, you have certain rights under applicable data protection laws. These may include the right to:

  • request access and obtain a copy of your personal information

  • edit or erase personal information

  • restrict processing your personal information

  • move, copy or transfer your personal information

If we rely on your consent to process your personal information, you can withdraw consent at any time. Note that this will not affect the lawfulness of the processing your information before its withdrawal.

In certain situations, you may also have the right to object to the processing of personal information. To make such a request, please contact us at hello@fixate.it. We will consider and act upon your request according to the applicable data protection laws.

If you are a resident in the European Economic Area and you believe Fixate is unlawfully processing your personal information, you have the right to complain to your local data protection authority. Find their contact details here.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to:

  • request and obtain from us, once a year and free of charge, information about categories of personal information (if any) that we disclosed to third parties for direct marketing purposes, and;

  • the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please submit your request in writing to hello@fixate.it.

If you are under 18 years of age, reside in California, and have a registered account with our Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us at hello@fixate.it, and include the email address associated with your account and a statement that you reside in California.  We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.

10. Do we update this policy?

We reserve the right to make changes to this privacy policy at any time by giving notice to our users on this page. An updated version will be indicated by a “revised” date within the policy. The policy will be effective as soon as it is accessible.

11. Contact us

If you have questions or comments about this Privacy Policy, please contact us at:

Fixate Web and Design CC
3 Carnation Street
Floraciffe, Johannesburg
Gauteng, 1723
hello@fixate.it